Return Handling Application


Table of Contents

This application helps you to manage shipments. It also aids you to control and create shipments for refunded or unsuccessful deliveries.

1. Install the Return Handling application

To be able to use the app , you need to go to “Browse app”, select “Return Handling” app to install, follow the instruction here

Application Management

Add user to the application

Step 1: Go to “Browse app”
Step 2: Select “Return Handling” app. Here, you can see the status chart arranged by colors. This status management chart aims to help you be able to read reports about refunds and unsuccessful deliveries of the app quickly and easily.
Step 3: Click “Setting” → “User management”
Step 4: You can add staff email to authorize them to view and track in-app unsuccessful deliveries and refunds by clicking “Add user”. On the new window, enter staff email to authorize them >> Then click “Add user”. When you see the employee and the store name added are displayed in the list, the update was successful.

return handling

In case the employee you want to add to the app is not in the system, you need to add the staff to the employee list according to this instruction.

Remove user rights in the app:

To stop giving permission to an email in the app, you just need to click the three vertical dots at the end of the email that you want to stop giving permission and click “Delete”

Track the status of refund orders

In the app, select “Return inbound”, you will keep track of the list of refund orders for cross-check management. To cross-check manage your refund orders, see Manage refund orders.

return handling

Track the status of unsuccessful deliveries

In the app, select “Return handling”, you will keep track of the list of unsuccessful delivery orders.

return handling

Learn more about omisell



          User Manual:



Improve sales and reduce operating costs

Omisell’s mission is to provide a simple and seamless experience for online sellers. We offer services and solutions that assist sellers in managing orders across all offline and online sales channels. Analyzing sales strategies and automating order fulfillment become significantly easier, backed by Omisell’s system and data.

Omisell is currently partners with more than 1,000 retailers, processing more than 20,000 orders with over 300,000 products every day with Southeast Asia’s largest e-commerce platforms like Lazada, Shopee, Shopify, etc. We operate in 5 SEA countries: Vietnam, Philippines, Indonesia, Thailand and Malaysia.

See How Omisell Get You Massive Amounts of Money


Contact us for a free consultation
and increase sales​

- Contact Us

Get Started

Sign up for free and experience
all the features of Omisell

- Contact Us

Related Posts


Omisell Updates October-2020

In October, Omisell has updated with a variety of new capabilities to give organizations more options for connecting and synchronizing data from sales channels and

Read More »

Omisell Updates November-2020

In this November, the Omisell system has updated a number of features to help sync stores on Shopify, Botbanhang, Pancake, .. to synchronize with Omisell

Read More »

Omisell Updates December-2020

In December, Omisell has updated with some advanced warehouse management features to make multi-channel warehouse management more effective, along with additional customer care call center

Read More »