Instructions for handling Return and exchange of goods


Table of Contents

Return and exchange is now an indispensable policy for most brands or e-commerce businesses. However, how to control returned goods, record revenue deductions on the system to ensure the management of the business is not easy.

When you use Omisell, we provide you with a system to manage return requests from customers.

For orders on e-commerce platforms, we automatically synchronize the exchange and return requests from the platform to Omisell.

You can check and approve refund requests. The system displays the details of the reason for the return, the accompanying photo, and the warehouse to receive the returned goods.

For return orders on the website, you can create a refund request on Omisell by following these steps:

Step 1: Go to Orders => All orders and then select the Add Order Return button at the top right of the interface.

Step 2: In the newly opened window, select the order you want to refund, then select the product you want to refund in that order. Select the return warehouse and select the shipping option that matches your return policy. After entering the necessary information, select Create return order form to complete.

Step 3:

After creating a refund order, you can check the status of your return orders by going to Orders => Refunds

For customers who are using 3rd party repositories like Boxme. Creating a refund request on the system will help you link to the return form on the Boxme system, from which is the basis to track the status of the order and the corresponding deduction revenue.

For customers who are using sales management software such as Kiotviet, Quick, etc., Omisell will synchronize these refund requests to the corresponding Kiotviet, Quick system for you to fulfill the requirements of warehousing with goods. return, record inventory correctly compared to reality.

Omisell is currently partners with more than 1,000 retailers, processing more than 20,000 orders with over 300,000 products every day with Southeast Asia’s largest e-commerce platforms like Lazada, Shopee, Shopify, etc. We operate in 5 SEA countries: Vietnam, Philippines, Indonesia, Thailand and Malaysia.

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