Errors encountered when adding products

hierarchical-block-scheme-of-squares

When adding products, you may encounter a few common errors as follows, let’s solve your problems with Omisell!

  1. Synchronising products from e-commerce platforms but not in inventory on Omisell

Solution:
Go to “Inventory” –> “All product”
Then, select “New Product” –> “Import from stores” –> Sync products from the store and create products into inventory

  1. Synchronising products from e-commerce platforms but inventory on Omisell is 0

Solution:
Go to “Inventory” –> “Adjust Inventory” –> Select vendor –> Add products
Refer to this instruction to adjust inventory.

  1. Changing selling price on Shopee but it doesn’t change on Omisell

Solution:
Synchronize the product once again from the store, then go to All product

  1. Change inventory in e-commerce platforms but doesn’t connect back to Omisell

Solution:
You must use Boxme Fulfillment service, or on platforms like Tiki, Lazada.

To get help from our team, join the Omisell Support group!