All you need to know about orders in Omisell


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In Omisell, the “Orders” section will display the orders of the connected shops.

Orders on Omisell are divided into 2 types: Auto-sync orders and manually imported orders.

Auto-sync orders: Orders placed on shops on e-commerce and shopping platforms. When new orders arise on these shops, Omisell will automatically update every 4 hours.

Manually imported orders: These are orders generated on the remaining sales channels. To be able to manage these orders, you need to enter order information manually via Google Sheet

A few errors you might encounter during the process:

You have not filled in the item box

When the product in the order has not been updated to Omisell’s warehouse or the product is already in Omisell’s product list but has not been linked to the shop that generated the order, the system will report an error as shown below.

To fix this error when the product in the order has been updated on Omisell but has not been connected to the shop, click on the yellow prompt => The screen will display a product link window for you to link products in the order with the products in stock.

If the product in the order is a new product that has not been declared in the Omisell product catalog, you need to add the new product to Omisell and update the inventory of that product to continue processing the order.

Your order is out of stock

When the product in the order on Omisell has zero inventory, the system will report an error as shown below.

To fix this error, depending on your actual inventory situation, you can do the following 2 ways.

Method 1: Update the product’s inventory on Omisell if in fact there are still goods in stock.

Method 2: Change the address of the warehouse to take the goods from the warehouse with the products still in stock.

You have not filled in the sub-district field

In Omisell, the recipient’s address information is required to include the full address from house number, street name, ward/commune, district, province/city. When the customer’s address is missing one of the factors above, the system will report an error as shown below.

To fix this error, you just need to click on the warning line and enter information about the recipient’s address in the newly opened window and select “Update” to save the information.

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Omisell’s mission is to provide a simple and seamless experience for online sellers. We offer services and solutions that assist sellers in managing orders across all offline and online sales channels. Analyzing sales strategies and automating order fulfillment become significantly easier, backed by Omisell’s system and data.

Omisell is currently partners with more than 1,000 retailers, processing more than 20,000 orders with over 300,000 products every day with Southeast Asia’s largest e-commerce platforms like Lazada, Shopee, Shopify, etc. We operate in 5 SEA countries: Vietnam, Philippines, Indonesia, Thailand and Malaysia.

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